Start with three questions before you look at anything else: who owns the ad account, who owns the creative when you leave, and can they show you paid social work in a Florida market comparable to yours? An agency that stumbles on any of those three isn't worth the discovery call, no matter how good the pitch deck looks.
Florida makes this harder than it needs to be. Seasonality swings hard, service areas cross county lines, and national franchises with corporate ad budgets are bidding against you in the same feeds. A generalist agency in another state will run your campaigns like you're selling to a single zip code all year round. That's how budget disappears.
Here's what to actually check.
1. Ownership of the ad account, pixel and audiences
This is the one that burns people. Some agencies run client campaigns inside their own Business Manager, using their own ad account and their own pixel. When the relationship ends, you walk away with nothing: no conversion history, no custom audiences, no lookalikes built from two years of your own customer data.
What you want instead is straightforward. You own the Meta Business Manager. You own the ad account. The pixel or Conversions API setup lives on your website under your assets. The agency gets partner access, which you can revoke in about thirty seconds.
Key point: If an agency won't run campaigns inside your own Business Manager, the real product they're selling is switching costs.
Ask it directly in the sales call: "If we part ways in eight months, what do I keep?" A good answer is specific and immediate. A vague answer about "handling all the technical setup for you" is a no.
2. Creative rights and where the files live
Paid social is a creative business. The targeting matters less than it used to, and the ad itself carries most of the weight. So the question of who owns the video, the photos and the ad copy is a real commercial question, not a legal footnote.
Get these three points in writing:
- Finished ads. You own them outright and can use them on other platforms, on your website, in email.
- Raw files. If they shot video or photos for you, do you get the unedited footage and the project files, or only the exported MP4?
- Stock and music licenses. If an ad uses licensed audio or stock footage bought under the agency's account, that ad may stop being usable the day you leave.
Also ask how many creative variations you get per month and who writes them. "Unlimited creative" almost always means one template with the headline swapped, which stops working fast once Meta's algorithm has shown it to your audience a few thousand times.
3. Multi-county targeting, done deliberately
Plenty of Florida service businesses cover Hillsborough, Pinellas, Pasco and Manatee, and some go wider. That's four or more markets with different housing stock, different median incomes and different competitive pressure, all being served by one truck fleet or one crew schedule.
An agency that treats that as a single 50-mile radius around your office is going to waste money. Ask how they'd structure it. You're listening for a real answer, something like:
- Separate ad sets or campaigns where the message genuinely differs by county, not just to look busy
- Exclusions for areas you can't profitably serve, including the ones just outside your drive time
- Awareness of where your crews already have density, so lead flow matches capacity
- A plan for what happens when a lead comes in from a county you've deprioritized
The follow-up question is about frequency. In smaller Florida markets your addressable audience might be tight enough that you saturate it in weeks. A good paid social manager watches frequency and rotates creative before performance drops off. Ask them what frequency number makes them refresh ads.
4. Seasonality: do they know the Florida calendar?
Hurricane season runs June through November, and it reshapes demand for roofing, tree service, generators, restoration, fencing and gutters. Snowbird and tourist seasons move traffic for restaurants, retail, med spas and anything tied to the visitor economy. Summer is quieter in some markets and busier in others.
Any agency worth hiring will ask you about your own seasonal pattern in the first conversation. If they don't ask, they're planning to run the same budget and the same creative in September as in March.
Questions to put to them:
- How do you want to handle budget through hurricane season, and what's the plan if a storm actually makes landfall near my service area?
- Would you pull ads during an active emergency, and who makes that call?
- What creative do we build in advance so we're not scrambling?
- How does spend shift when tourist season starts and ends?
5. Proof from comparable Florida markets
You don't need a case study from your exact town. You need evidence they've run paid social for a business with a similar model: a service-area business with a multi-county footprint, a local retailer with foot traffic goals, a clinic booking appointments.
What to look at, and what to ignore:
| Ask to see | Treat with caution |
|---|---|
| Cost per qualified lead over at least 90 days | Reach and impression totals |
| Lead-to-booked-job rate, if they track it | Follower growth presented as ad performance |
| Actual ad creative they made, not a mood board | Screenshots with no dates or spend visible |
| What they changed when a campaign underperformed | "We can't share client data" with no anonymized alternative |
Anyone promising a guaranteed number of leads or a fixed cost per lead before they've seen your account is guessing. Walk away from guarantees. Honest agencies talk in ranges and explain what would move the number.
6. Pricing you can actually plan around
Percentage-of-spend billing creates a quiet conflict of interest: the agency earns more when you spend more, whether or not the extra spend earns anything back. Fixed monthly fees don't have that problem. Our paid social and PPC pricing sits in four flat tiers, $199, $399, $699 and $999 a month, and the fee doesn't change because you raised your ad budget for a busy quarter.
Also confirm what the fee covers. Some agencies quote a management rate and then bill separately for creative, landing pages and reporting. Get the full monthly number before you sign.
7. Platform fit and channel honesty
Not every Florida business belongs on every platform. Facebook Ads management tends to suit home services and local retail with older customer bases. Instagram Ads management works harder for anything visual: med spas, salons, restaurants, home remodels, boat and pool work.
And sometimes paid social isn't the first dollar you should spend. If people are actively searching for what you sell, Google Ads management often gets to profit faster, with paid social handling the demand that hasn't reached the search bar yet. An agency that recommends paid social for absolutely everyone isn't diagnosing, it's selling. You can also start with a free Google Ads audit to see whether search is being handled well before you add another channel.
8. Paid and organic: who does what
Ads only
The agency runs campaigns but your profile stays quiet. Prospects who click through to your page see nothing recent, which costs you trust on higher-ticket jobs.
Organic only
Consistent posting, no paid distribution. Reach on business pages is limited, so growth is slow and mostly reaches people who already know you.
Both, coordinated
Ads drive the volume while social media management for small businesses keeps the profile credible. Best-performing organic posts become ad creative.
Questions to ask on the call
- Whose Business Manager and ad account will my campaigns live in?
- What do I keep if I leave, including creative and audiences?
- How would you structure targeting across the counties I serve?
- Show me paid social work for a Florida business with a similar model.
- What's the total monthly fee, and does it include creative?
- How often do we talk, and who do I reach when something breaks?
- What would make you tell me to spend less?
That last one is the tell. An agency willing to talk you out of spending is an agency thinking about your return rather than their invoice.
What this comes down to
Choose on ownership, transparency and evidence, in that order. You should own your ad account, your pixel and your creative. You should get a straight answer on how multi-county targeting and Florida's seasonal swings will be handled. And you should see real work from businesses that look like yours before you commit a dollar. DPOM is a Google Partner agency with team members in the Tampa area and our head office in the UK, and we run social media advertising on fixed monthly pricing with no percentage-of-spend markup, alongside PPC management when search deserves part of the budget. Call (813) 592-8605 or talk to our team on a video call and bring this checklist with you. Ask us the same questions you'd ask anyone else.
Need a Hand With Social?
Talk to our team about your business. Call (813) 592-8605 or send us a message.


